Damaged, Defective, or Misprinted Items: If you receive an item that is damaged, defective, or misprinted, please contact us within 5 days of delivery. Provide a clear description and photographs of the issue. Upon verification, we will arrange for a replacement at no additional cost.
2. Size Exchanges
Incorrect Size Ordered: If you ordered the wrong size, you may return the product at your expense. Once we receive the returned item in its original condition, we will process a new order for the correct size.
3. Return Process
Initiating a Return: To initiate a return, please contact our customer service team within 5 days of delivery. We will guide you through the process and provide the necessary return address.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or misprinted item.
4. Refunds
Eligibility: Refunds are only available for damaged, defective, or misprinted items that cannot be replaced.
Processing Time: Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
5. Non-Returnable Items
Customized Products: Customized or personalized products cannot be returned or exchanged unless they are defective or damaged.
Used or Washed Items: Items that have been used or washed are not eligible for return or exchange.
6. Contact Us
For any questions or concerns regarding returns and refunds, please contact at contact@animecult.in
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